Customer Service Representative in the Fragrances

¿Why working at Eurofragance?

-In Eurofragance you will be part of the exciting world of smells and fragrances with our Passion, Performance & Entrepreneurship values.

-You will grow and learn in a company in constant growth and expansion.

-You will have the opportunity to develop with top professionals in the sector.

-You will be part of a Global Company with subsidiaries in Dubai, Singapour, Mexico, Trukey and the United States among others.

-You will practice your language skills in a global and multicultural environment.

-You will feel you play a role in society thanks to our Corporate Social Responsibility policy and our commitment to the Environment, which we demonstrate on a day-to-day basis with actions such as the Volunteering Day.

Enjoy a great work environment in Eurofragance!

MISSION:

The person in charge of this position will provide excellent customer service internationally to offer best in class fragrances. Will join a multidisciplinary team and lease with all departments involved in fragrance development.

FUNCTIONS:

-Preparing shipments for international clients, sending them fragrance samples for their evaluation, follow up of the shipment.

-Solving queries from clients and proactively anticipate improvements that could be done.

-Using SAP for below actions: Creating samples orders, creating customer orders, sending technical documents from the system.

-Get involved in internal projects to maximize Customer Service impact in the diverse internal projects related to Internal Marketing Products, Olfactive Trainings, Logistics projects, Sales activities, Digital Transformation.

-Liase with Marketing team to prepare product presentations and support Sales Team to orgnaize client visits.

-Getting fragrance samples ready for client visits, coordinate the production with the Fragrance Laboratory.

-Using our Project Management software (Procis) for: Creating customer samples request and to follow-up projects deadline with the Sales Team.

What do we offer?

An attractive social benefits package

Work from Home stablished policy

Be part of a multidisciplinary team

Be able to develop a career path within the Customer & Sales Services area

Understand about the business activity of a chemical company specialised in Fragrances Design and Manufacturing

REQUIREMENTS:

-Previous experience in a Customer Service, Purchasing, Logistics or related department. We are looking for someone with experience dealing with clients or providers, used to work with Internal Software systems and to solve inquiries.

-Eager to collaborate in crossfunctional projects related to fragrance development.

-Willing to work with Microsoft Office package, in order to produce tutorials, create power points and to manage data with excel.

-Used to work with different software applications and online systems – IT affinity

Languages and level:

-Fluent English level is a must to be able to communicate with international clients.

-Fluency in other languages will be extremely valuated.

Personal Competencies:

-Proactive and problem-solving skills

-Good communication skills.

-Good team player

-Project management skills

-Open minded person, with initiative