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Customer Service Representative (Spain)

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Customer Service Representative (Spain) Barcelona

  • nayusabi
  • Full time
  • Email
  • Barcelona
  • 26/08/2021
  • Aviso

For the expansion of our Customer Service team in Barcelona, we are in search of an engaged and competent person at the earliest possible date for the position of

Customer Service Representative (f/m/d)

What To Expect

The Customer Service Representative is responsible for providing the highest level of service to customers by processing orders, quotes and assisting customers with online catalog information.

Provides the best possible service and support to customers through the medium of web chat; occasionally also via phone and email.

Accurately processes customer transactions such as orders, quotes or returns with a strong focus on service excellence.

Follows up with customers to ensure ongoing customer satisfaction and to resolve any customer concerns that may arise.

Provides information regarding availability of in-stock and out-of-stock items.

Researches and expedites customer orders.

Monitors and ensures delivery date and product quality to meet customer requirements; verifies customer orders are processed correctly.

Confirms special handling orders are expedited.

Fills requests for online catalogs, information or samples.

Supports local Customer Service teams, and provides support for other teams when needed.

Other duties as assigned.

What We Are Looking For

1-2 years’ experience in a customer service role, or equivalent combination of education and experience.

Strong ability and desire to provide excellent customer service and to promote and maintain high standards of quality.

Maintains a high level of commitment to achieve goals and has the desire and ability to deal directly with customers and represent Mouser Electronics.

Professional communication skills in Spanish and English; another European language would be a plus.

Exceptional written communication skills and ability to multi-task; often responsible for up to three web-chat conversations simultaneously.

Proficient in MS Office; experience with other systems are a plus.

Understands and able to correctly work with multiple currencies and other requirements with regard to processing international orders.

Exhibits strong analytical skills, problem solving and negotiation skills, and analyzes the impact of decisions before execution.

Demonstrates profound planning and organization skills and works very structured.

Accountable and integer, energetic personality.

Self-motivated and result-oriented and a good team worker (cross-cultural).

Takes initiative to expand knowledge for position utilizing all available sources.

What We Offer

An interesting, diverse role in a global company

A modern and friendly workplace

Good development opportunities

Competitive payment with good social benefits

Initial six-month temporary contract with possibility to change to permanent contract

This Position Is Located At Our Barcelona Office

MOUSER ELECTRONICS SPAIN SL

Parque de Negocios MAS BLAU I

Edificio Muntadas, Esc. B

C/Solsones nº 2, Planta 2 Local C1 y C3

08820 El Prat del Llobregat Barcelona (Spain)

If you are a highly motivated individual with desire to be part of Mouser Electronics and meet the challenges of our rapidly growing business needs, please apply online. For further information please refer to [email protected].

Category: Sales/Customer Service

Mouser Electronics endeavors to make its Career page accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact Human Resources at (817) 804-8050 or [email protected] . This contact information is for accommodation requests only and cannot be used to apply for positions or to inquire about the status of applications.

Mouser is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click HERE . If you would like more information on your EEO rights under the law, please click HERE .

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