Service Client Representative (BARCELONA)

About the job

Introduction

Client Technical Specialists (CTP) are the technical experts and advisors to clients, IBM sales teams and/or IBM Business Partners. As a CTP you understand the client's business requirements, technical requirements and/or competitive landscape. You apply your business insights, build and maintain client relationships, incorporate hardware, software and services into client-valued solutions and ensure client readiness for the implementation of technical solutions. This is an opportunity to shape the future for both IBM and its clients. Start your journey now!

Your Role and Responsibilities

IBM is seeking a Service Client Representative for GTS Infrastructure Services

In this role, you will collaborate with services, pre-sales, technical support resources to:

• drive and execute several strategic initiatives, related to updating and transforming the client IT environment
• create trusted relationships in the different customer levels, focus on customer CXO level with executive speech
• lead customer relationships and be the customer advisor about IT Infrastructure
• build a storytelling to address the topic of digital transformation and journey to the Cloud
• manage a broad portfolio of IT services in the different specialties (multicloud management services, project services, consultancy services
• develop ideas and transform in business opportunities
• work with functional teams to build alignment around the priorities of the assigned clients
• maintain training and certification schedule
  
  

Main Responsibilities In This Role Will Include

• working to deals assigned to the sales team, prioritizing and set the pace in the proposal building
• securing input from all necessary solution stakeholders within the customer and adapts solutions, as necessary, to ensure appropriate support and drive to the signature
• coordinating closely with internal sales, sales support, and service resources to align solution design with customers’ business requirements.
• lead and grow the defined client/territory for IS business, to ensure pipeline of sufficient quantity and quality to meet the client/territory signings objectives.
• ensures the business objectives of their client(s) are understood and shaped, with the consequence that the right specialized resource is engaged
  
  

An ideal candidate will be a team player with the ability to adopt a leadership role where necessary

Expertise in the following industries is highly desired: industrial (fabrication & assembly, machinery, chemical & petroleum, electronics etc.), retail/cpg, fashion, distribution.

Required Technical and Professional Expertise

Main Responsibilities In This Role Will Include

• working to deals assigned to the sales team, prioritizing and set the pace in the proposal building
• securing input from all necessary solution stakeholders within the customer and adapts solutions, as necessary, to ensure appropriate support and drive to the signature
• coordinating closely with internal sales, sales support, and service resources to align solution design with customers’ business requirements.
  
  

Preferred Technical And Professional Expertise

Main responsibilities in this role will include:

• working to deals assigned to the sales team, prioritizing and set the pace in the proposal building
• securing input from all necessary solution stakeholders within the customer and adapts solutions, as necessary, to ensure appropriate support and drive to the signature
• coordinating closely with internal sales, sales support, and service resources to align solution design with customers’ business requirements.
  
  

Fluent English and Spanish.

About Business Unit

This position currently sits within Global Technology Services (GTS) Infrastructure Services (IS) or a shared services function supporting GTS.

As announced in October 2020, IBM intends that its managed infrastructure services business of the GTS organization will become an independent company named Kyndryl by the end of 2021, creating two distinct and powerful market-leading companies.

Together, we will advance the vital systems that power the digital economy. Serving over 4,600 technology-intensive, highly regulated customers, including over 75% of the Fortune 100, our people will design, run, and manage the most modern and reliable technology infrastructure that the world depends on today.

We will work flexibly and in partnership with our customers to amplify business outcomes while always pushing ourselves to improve and meet all opportunities. Come join our team of diverse, devoted, and empathetic technology experts who are at the center of discovering what’s next.

Please note: The final decision if this position will transition from IBM to Kyndryl is yet to be confirmed.

Your Life @ IBM

What matters to you when you’re looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBM

IBM’s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

Location Statement

IBM wants you to bring your whole self to work and for you, this might

mean the ability to work flexibly. If you are interested in a flexible working pattern,

please talk to our recruitment team to find out if this is possible in the current working environment.

Being You @ IBM

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.