Sales Support and Customer Service

Responsible of all sales activities in a defined customer portfolio mainly with standard customer & distributor. He/She is managing these customers via all internal communication channels (without normal customer visits). The Sales Support and Customer Service Representative actively coordinates all issues related to assigned customers. He/she proactively follows up customers requests (orders/complaints/others) and intensively cooperates and communicates with customers and other involved departments. He/she ensures a satisfying service applying best practice. He/She represents the company on a daily level towards the customers.

Responsibilities

• Develops and implements strategies and objectives in line with overall strategy with regard to sales quota, new business opportunities and the maintenance of present customer satisfaction.
• Collects and summarizes customer needs, using them as key input to develop marketing plans and to develop appropriate product support as well as a close customer relationship and satisfaction.
• Interface between the customer and the company, providing needed information to corresponding depts
• Calculate sales prices according to company guidelines and/or Market Segment policies, guidance of superiors
• Manages customer portfolio and customer business plans.
• Assures that new/modified selling plans are consistent with present sales policies & sales service capacities.
• Developing actions to increase sales and improve profitability
• He/She manages master data of the customer portfolio. (general info, prices, other)
• Responsible for maintaining contact and screening potential opportunities with major accounts.
• Take ownership of customers issues and follow problems through to resolution (QNS)
• Assist when necessary with out of office duties and functions as deemed necessary
• Reviews and reports monthly on sales activity and performance to plans
• NWC Inventory Management / Price Management

Requirements

• Business degree or equivalent due to work experience, administrative, commercial or logistical qualification.
• 5-7 years proven Customer Service or Inside Sales experience.
• Knowledge of account management is a plus.
• Good skills in Microsoft Office, SAP (PCE)
• Languages: Spanish - English (advance level) - French (advance level)
• Professional communication skills (written and verbal)
• Teamplayer, selfdriven and proactive working style.

Pilar Parra
Nóminas, Compensación & Beneficios, Selección | Human Resources
Clariant SE Sucursal en España | Av. Baix Llobregat, 3-5, 3ª Planta (Edificio Bayer)| 08970 Sant Joan Despí | Spain
Tel. +34 93 479 85 83 | fax +34 93 479 82 63 | : [email protected] http://www.clariant.com

Clariant is a focused and innovative specialty chemical company based near Basel, in Switzerland. Last year the company recorded CHF 4.399 billion in sales harnessing the talents of its 17 000 employees across 50+ countries. Clariant’s portfolio is optimized for future growth, with a focus in three business areas: Care Chemicals, Catalysis and Natural Resources. We believe that our growth is all about our customers and their success. Investment in innovation capabilities and developing inspiring environments for courageous and determined minds are therefore key to reaching our goal. Join us and help create sustainable value through chemistry for customers all over the globe.

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