Sales Operations Executive Retail

It's rewarding to work at a company where YOU make a difference!

If you're passionate about the ever-changing IT industry and enjoy working in a fast-paced, collaborative progressive environment, you'll thrive at Tech Data!

Join our team to connect the world with the power of technology!

Job Purpose:

Provide an excellent customer experience through the accurate and timely processing of sales orders. Where applicable assist the internal sales function by providing accurate quotations to support the sales cycle to achieve both team & company targets.

Responsibilities:

• Responsible for daily order loading and quote activity, including any electronic order processing.

• To support all aspects of the sales activity to help the business achieve both team and company targets.

• Priorities own tasks to ensure agreed deadline or SLA is achieved.

• Ownership of customer queries in an efficient and professional manner to an early resolution.

• Develop strong relationships with Internal Sales.

• Escalate any issues in a timely manner to the Sales Operations Team Leader or Manager

• Proactively support the business working a shift pattern, as required

Knowledge Skills and Experience

• Strong attention to detail

• Process driven & results orientated

• Customer focused

• Excellent organization skills

• Effective time management and prioritizing skills

• Numerate

• Excellent communication skills

• Excellent customer relations skills

• SAP R3 (preferable)

• Working knowledge of Word, Excel, Outlook

Cultural Competency Requirements:

• For this position, you will be expected to understand, communicate, and collaborate effectively with people across various identities and cultures.