EF Corporate Solutions - Customer Representative A

EF English Live, the EF online English school, is looking for a native Spanish speaking Customer Representative Agent (any other language(s) spoken will be an advantage) to have daily contact with our students from Spain.
If you are already living in Barcelona with a valid NIE/Spanish Social Security Number and want to join an international team to work 20 hours a week , from Monday to Friday at EF Education First, apply now!

You will also enjoy a paid training, 28 vacation days, flexible remuneration plan: Private medical insurance, childcare, restaurant tickets, excellent price reduction for gym access, international career opportunities, and more.

Your responsibilities include but are not limited to:

• Being mainly in charge of an important accounts especially Government Funded Courses
• Offering call service mostly in Spanish (native or level C2)
• Following up monthly on our students’ progress via phone and emails
• Responding to all questions directly or by relying to our Global Customer Service by email/chat
• Supporting EF Client Satisfaction Managers when necessary
• Providing students with advice on how to achieve personal and company learning targets
• Motivating and guiding our students through our online school
• Presenting the different school features and options to provide a customized service
• Overcoming student objections by giving personal solutions to manage time and progress
• Meeting the operations requirements of quality and productivity of customer support services
• Following the processes and procedures in place
• Keeping track of students’ feedback
• Providing our students with technical advice and solutions to ensure they have the best learning experience using EF products

To be successful in this role, you need to be/to have:

• Excellent writing and speaking skills in Spanish and English
• Highly responsible with very strong sense of ownership
• Focused on students’ satisfaction
• Positive attitude with the will to investigate and find solutions to any problem
• Team, and entrepreneurial spirit
• Cultural awareness and interpersonal skills that establish trusted advisor-relationship with students
• Detail oriented, patient, organized, and proactive
• Time management skills with a sharp sense of priorities
• Constantly striving for improved quality and results
• Strong computer and Internet knowledge
• Comfortable and agile with working on various IT programs every day
• Excellent at multitasking

About EF Education First

At EF we believe that the world is better when people try to understand one another. Since 1965, we have helped millions of people see new places, experience new cultures, and learn new things about the world and about themselves. Our culturally immersive education programs—focused on language, travel, cultural exchange, and academics—turn dreams into international opportunities.

When you join EF, you join a multicultural and diverse community working across more than 600 schools and offices in 50 countries, all with one shared mission of opening the world through education. Whoever you are, whatever you are passionate about—we welcome you and want you to bring that to work every day. EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, parental status, identity, experience and everything else that makes you unique.

Founded in Sweden in 1965, EF has school and offices around the world, including hubs in Boston, London, Mexico City, São Paulo, Shanghai, Stockholm, Zürich, and more. Learn more at https://ef.com.