Customer Service Support Manager

About the job

Full-time - Barcelona

Native Spanish speakers

One of our portfolio companies, SnipTech, is looking for a first point of contact for their customers. You will play an important role supporting our portfolio companies by providing them with input to improve their products and services. It's a unique chance to start in a new, international team and build up from scratch.

We are looking for a customer support manager and a business developer for the French market. In this role, you will have the opportunity to build from the ground up with an obsession towards making these experiences memorable for the customers. 

What will you be doing?

• Acting as first point of contact for our customers and ensure an excellent customer experience across different channels (phone, email, social media…etc).
• Executing client administration tasks.
• Supporting proactively our portfolio companies providing them input to improve their product and services.
• Assisting the portfolio companies in the marketing activities for your local market.
• Helping us driving and execution projects and initiatives to rapidly scale our different businesses across Europe.

What we’re looking for?

• Bachelor’s and/or Master’s in for instance: business studies, marketing or finance;
• Min. 1 year of working experience;
• Native-level French speaker
• Excellent communication skills and energetic team player.
• Entrepreneurial mindset
• Experience in the areas of customer service and customer communications (B2B/B2C) is a preference
• Experience in the financial markets industry is a preference;
• Highly proficient in spoken and written English.

We offer

• Competitive remuneration package;
• A friendly dynamic working environment, challenging job within a fast forward moving company and the opportunity to work with the best in the industry;
• 23 paid leave days;
• Being part of a growing company where you can develop your skills and network
• Monthly drinks and events, team building activities.

About SnipTech

The future of fintech! SnipTech is the newest adventure of seasoned (Dutch) fintech entrepreneurs (DEGIRO, Ohpen, BinckBank) and we are hiring. Become part of our team to build API platforms in the newest techstack with the brightest minds in an environment where we do in stead of talk.

Strategy

We provide a single, intuitive, multi-purpose API solution that empowers you to pick and choose the right tools to improve your customers’ experience and help them to get more out of their budget. As a gateway to personal finance services, we meet the challenge of the ever-evolving digitalized consumer experience by providing a secure, one-stop-shop API on customer platforms.

With our years of experience in the industry, we are using our knowledge to enhance what works and throw away what doesn’t, while laying a technological foundation to organically create the future we want, and seamlessly adapt to whatever future the FinTech landscape throws at us.

Our Drive

Driven by the ambition to help people be better by managing their money smarter, we started SnipTech. Our believe is that by strategically investing in the best-in-class fintech firms we can both help them become better and simultaneously build it into a bigger kick-ass platform. In which the connected services empower our users to spend and save smarter.

For this, we are growing fast and hiring smart, curious people to help us revolutionise the financial industry and make it more accountable, accessible and human.