Customer Service Representative with native Englis

Are you a proactive and motivated Customer Service Representative who wants to be part of a fast paced, diverse work environment where you take ownership of your work while collaborating closely across different departments?
Do you want to work in the center of Barcelona, at the World Trade Center, with views of the Mediterranean?
If so, read on and find out more about your chance to join Keysight Technologies!

Who are we and what do we do?

Keysight Technologies is a leading technology company that helps enterprises, service providers, and governments accelerate innovation to connect and secure the world. Keysight's solutions optimize networks and bring electronic products to market faster and at a lower cost with offerings from design simulation, to prototype validation, to manufacturing test, to optimization in networks and cloud environments.
Customers span the worldwide communications ecosystem, aerospace and defense, automotive, energy, semiconductor and general electronics end markets. Keysight generated revenues of $4.3B in fiscal year 2019, and Keysight's first fiscal quarter of 2020 revenue is expected to be in the range of $1.045 billion to $1.065 billion. No other company offers our depth and breadth of measurement tools and expertise. Our singular focus helps scientists and engineers address their toughest challenges with precision and confidence. With our help, they are better able to deliver the breakthroughs that make a measurable difference in the world.

Who are we looking for?

We are looking for an outstanding, people-oriented Customer Service Representative for our multilingual customer service team in Barcelona!
This is a complex role, which means you need to be organized, communicative and able to interact with different stakeholders (customers, logistics, manufacturing and service representatives). Your primary responsibility will be creating and processing sales quotes, but you will be expected to take appropriate ownership to resolve issues throughout the quote to delivery to payment process.

What will you be doing?

• Managing customer service requests such as end-to-end order status management, for example:

• order creation based on input from client and field sales representative
• input and tracking of repair/calibration requests
• manage product changes or returns
• monitor end-to-end order process status and ensure closure
• resolve questions around invoicing requirements, contract issues/administration or lease administration

• Interfacing with a variety of different parties: clients, sales team, logistics, manufacturing, service technicians to execute customer requests
• Resolving problems by applying established policies, procedures and tactics
• Determining and developing new or improved approaches to processes or tasks
• Exercise sound planning and judgment when managing client requests
• Solving a broad range of customer service problems varying in scope and complexity

• Competitive salary based on experience
• Flexible working hours
• Individual training curriculum and development opportunities

Our Benefits Package for you

• Lunch vouchers
• Private health insurance
• Childcare allowance
• Gym Funding
• Keysight Results Bonus
• Stock Purchase Plan
• Life insurance
• 24 days’ vacation plus bank holidays

• Language requirements: Native English. Another European language will be highly appreciated
• Minimum of 3 years relevant experience in a complex, fast-paced customer service environment
• Positive, can-do attitude to ensure customer satisfaction and to go “above and beyond”
• Able to communicate effectively with a variety of internal and external stakeholders and establish strong working relationships
• Good time management and organizational skills to maximize productivity
• Detail and process oriented to ensure data accuracy and operational excellence
• Proactively resolve complex issues with the best interest of customers and Keysight in mind
• Positively manage stress that is typical in a customer service environment