Customer Service Representative DACH

Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek - so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com.

Are you eager to become part of a multinational and Forbes best-employer 2019 awarded Biotechnological company? This is your opportunity to have an impact! As a Customer Service Representative for the Europe Customer Operations Centre (COpC) in Barcelona you will become part of a fast-paced, dynamic and diverse work environment where you will be part of a dedicated team delivering top customer support. It is a key role that will engage with customers and be an active player with our pre and post sales engineers and other representatives to handle a variety of pre and post-sales functions.

Your Role:

• Raise quotes, process orders and manage deliveries and invoicing
• Take incoming inquiries from customers in the German region
• Troubleshoot and resolve issues throughout the quote to invoicing cycle
• Innovate new ways of meeting the customer needs
• Support, guide and escalate if necessary
• Collaborate across departments and geographies
• Assists in ad-hoc tasks